Privacy Policy

This Privacy Policy explains how Taildove ("we", "us", or "our") collects, uses, and shares information about you when you visit our website or use our email sending services (collectively, the "Service"). We are committed to handling your information thoughtfully and transparently.

1. Information We Collect

We collect the following categories of information:

• Account information, such as your name, email address, password, and organization details.
• Billing information, such as billing address and limited payment details processed via our payment provider.
• Usage information, such as how you interact with the Service, including log data, device information, and approximate location based on IP address.
• Contact data you upload or store in the Service (for example, email lists and campaign content) to send and track your messages.

2. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Process transactions and manage subscriptions.
• Monitor deliverability and protect the reputation of sending domains and IP addresses.
• Respond to support requests and communicate important updates.
• Improve and develop new features for the Service.
• Comply with legal obligations and enforce our agreements.

3. Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases:

• To perform our contract with you when providing the Service.
• To comply with legal obligations.
• For our legitimate interests in operating, improving, and securing the Service, where those interests do not override your rights.
• With your consent, where required (for example, for certain marketing communications).

4. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Service (such as hosting, email delivery, analytics, and payment processing).
• Professional advisors, such as lawyers and accountants, where reasonably necessary.
• Authorities or third parties when required by law, legal process, or to protect our rights, users, or the public.
• In connection with a business transfer, such as a merger, acquisition, or sale of assets, subject to appropriate safeguards.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of certain information at any time, subject to applicable law and our legitimate business needs.

6. International Transfers

We may process and store information in countries outside of your own, including where data protection laws may differ. When we transfer personal data internationally, we take steps to implement appropriate safeguards, such as standard contractual clauses where required.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict its use. You may also have the right to object to certain processing or request data portability.

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before responding.

8. Cookies and Similar Technologies

We use cookies and similar technologies to help operate the Service, remember your preferences, and understand how the website is used. You can adjust your browser settings to refuse cookies, but some features of the Service may not function properly without them.

9. Security

We employ reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will take reasonable steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice.

12. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].